To ensure we can get your order to you as promptly as possible, we use a variety of couriers depending on the item/s and your location.Where possible, most orders are sent with Australia Post. This allows items to be sent to all Australian addresses, including PO Boxes. Express Post is available on certain items at an additional cost. If you require Express Post, the cost will be available to you during checkout.
Small items, under 500g, will be sent with Australia Post through the standard mail service.
For items below 5kg, we will endeavour to use Fastway Couriers first if they service your area, as the transit time is faster than Australia Post. Items larger than 5kg will be sent with Australia Post or StarTrack Express, via the road network.
Large, heavy or bulky items will be sent with TNT Couriers. TNT does not accept deliveries to PO Boxes. Some extra large items may incur higher delivery fees to rural areas.
Any orders placed prior to 2:00 PM will be sent the same day. This excludes orders placed over the weekend or on public holidays, these orders will be sent out on the next business day.
All items are sent with Authority to Leave and will be left at a safe place on your nominated premises, if no one is in attendance.
Delivery times can vary depending on the item/s posted and your location. All orders are sent from Sunshine Coast, Queensland.
The delivery time-frames below are estimates only. Delivery may be delayed over the standard delivery estimates at times, due to circumstances beyond our control. We shall not be liable for any loss or damage incurred due to failure of the order (or any part of it) to be delivered promptly or at all.
Standard Mail Service:
- Major Cities & Metro Areas: 4-7 business days
- WA Country & NT: 8-10+ business days
- Metro Areas: 1-3 business days
- Country: 3-5 business days
- Metro Areas: 3-7 business days
- Country: 7-10 business days
- Within Express Post Network: Next business day
- Outside Express Post Network: 1-3 business days
Please advise us as soon as possible on (07) 5443 2110, or via email at firstname.lastname@example.org if you have supplied us with an incorrect delivery address.
If you order has not yet been dispatched, we will update your delivery address prior to posting. If your order has been dispatched, additional charges may be incurred for the re-delivery to the updated address.
TRACKING YOUR ORDER
Orders sent with Australia Post Standard Mail Service will not receive a tracking number. If you would like your order tracked, you can select the tracking option at checkout and the additional postage cost will be added to your order.
All other orders will receive an email with the tracking information attached, once the order has been dispatched.
If you believe your order has gone missing in transit:
- Have you done a Track and Trace? If applicable, we would have supplied you with a tracking number via email.
- Contact the Courier direct with you tracking number for further information.
- If you do not hear back from the Courier, contact us on (07) 5443 2110, or via email at email@example.com
- We will lodge an investigation with the Courier.
- Upon verification by the Courier, if the delivery cannot be located, we will organise for a replacement order to be sent to you.
MISSING, INCORRECT OR DAMAGED ITEMS
If you receive your order and believe there are items missing or incorrect, please contact us as soon as possible on (07) 5443 2110, or via email at firstname.lastname@example.org within 2 business days, so we can investigate and rectify the missing/incorrect item for you.
If you believe your item has been damaged by the Courier during transit, you must contact us within 24 hours of receiving your order, along with photos of said damage, and we will lodge a case with the Courier. They will not accept liability for any damage outside of this 24 hour window.
We do not deliver to any other countries. We are unable to respond to international emails.